Settlement Counsellor

POSITION: Settlement Counsellor
DEPARTMENT: Employment & Settlement Services
REPORTS: Sr. Manager, Employment & Settlement Services
LOCATION: This position requires in person work from the office at 161 Bartley Drive, Toronto
SALARY RANGE: $60,000 to $65,000
HIRING RANGE: $60,000 to $62,000
STATUS: Full Time – Permanent
SCHEDULE: Monday to Friday, 9 am to 5pm; weekends as needed
EXPECTED HOURS: 40 per week
APPLICATION DEADLINE: Dec 16, 2024
BENEFITS:
•Company events
•Dental care
•Extended health care
•On-site parking
Full job description
Report to: The Settlement Counsellor will be an employee of New Circles Community Services. Day-to-day supervision/consultation will be provided by the Sr Manager Employment and Settlement Services.
Qualifications: Social Service Worker Diploma, Social Work Degree, related fields of expertise or extensive experience of over 3 years actively supporting newcomers and referring newcomers,
P a g e 2 | 3
refugees and immigrants to needed services. Excellent working knowledge of another language is an asset.
Duties:Provide support to newcomer to improve their opportunities to become independent citizens in the City of Toronto. This will be done through:
Individual Service to Newcomer Clients:
•Distribute identified promotional material about the services for newcomers to each newcomer client
•Ensure that newcomer immigrants are aware of the publicly funded services
•Meet with clients to assess their settlement strengths and needs so that newcomers make informed decisions on their settlement needs
•Assist clients to prioritize their settlement needs and create action plans to be implemented by clients
•Maintain a schedule for following up to ensure that clients had successfully met their settlement needs.
•Facilitate referrals within New Circles and to other most appropriate community services city-wide.
•Ensure that clients have timely, useful and accurate information needed to make informed settlement decisions.
•Provide client-centered services in a supportive and culturally-competent manner
•Provide practical guidance to assist newcomers in coping with problem of everyday living, e.g. housing, transportation and access to social and health services.
•Provide orientation sessions to newcomers one-on-one and family immediately upon their arrival to get acquainted about life in Canada and understand their rights and responsibilities as new Canadians
•Identify and bring forwards for discussion/resolution, any challenge barrier or gaps in service for clientele
Group Service to Newcomer Clients:
•In co-ordination with the other staff, plan and coordinate settlement related activities and programs for groups of newcomer clients
•Involve resourceful individuals from different community services in these programs
Work with other Staffs:
•Facilitates constructive and culturally sensitive communication between New Circles staff
•
Inform New Circles staff about settlement related issues, including a profile of the community
•
Collect newcomer client feedback (e.g. surveys, workshop evaluations, user needs assessment, etc.) to track outcomes of settlement services
P a g e 3 | 3
•Work with the team to ensure that clients’ needs are met
Administration:
•Maintain accurate written records and files pertaining to settlement services provided to clients
•Enters statistical information in OCMS (OCASI’s Client Management System) and TPON (Transfer Payment Ontario)
•Maintains updated supply of handouts on services, resources and policies that are relevant to eligible clients
•Ensure appropriate and confidential handling of client information and files
•Keep accurate and up to date files on clients
•Prepares and submits reports, statistics etc.
•Networks with other settlement counsellors locally
•Attends training opportunities
•Works as scheduled
•Operate in accordance with policies, procedures, guidelines and protocols of New Circles
•Participate as a member of New Circles team by furthering collective team goals
•Accept other duties as assigned by the Sr. Manager Employment and Settlement Services
Why Join Us?
This role offers a unique opportunity to make a tangible difference in the lives of newcomer families. By joining our dedicated team at New Circles, you will be at the forefront of community integration, helping to build a more inclusive and connected community.
If you are passionate about community development and have the qualifications and flexibility to thrive in this dynamic role, we encourage you to apply!
To apply for the position, please send your resume and cover letter in one pdf document to Sheeba Colvine, Sr. Manger Employment and Settlement Services at sheeba@newcircles.ca .
Thank you for your interest in this position but only candidates selected for an interview will be contacted.
“We work together to provide basic needs, empower people and build better lives.”