Dilpreet Kaur

About the Candidate

Experience
Amazon – Fulfillment Associate Nov 2023 – Present
● Achieved a 40% increase in order processing efficiency by implementing an innovative verification system, ensuring
accurate documentation and regulatory compliance with internal quality standards.
● Reduced inventory discrepancies by 40% through detailed logging, reporting, and reconciliation, supporting
performance analysis, data integrity, and operational strategy.
● Identified inefficiencies in inventory tracking and reporting and supported standardized workflow execution to improve
accuracy.
● Collaborated with cross-functional teams (20+ associates) to prioritize tasks and deliver express, time-sensitive
resolution to order-related issues, improving turnaround time by 20% while meeting productivity targets.
Seven Eleven – Customer Service Representative Oct 2023 – May 2024
● Enhanced customer service and team environment, effectively addressing customer and staff needs both in person
and on the telephone, fostering growth in customer satisfaction.
● Engaged customers in structured discovery conversations to understand needs, recommend solutions, and support
client acquisition and retention, exceeding monthly sales targets by 15–20%.
● Handled cash transactions and daily reconciliation while following company procedures and accountability standards.
● Supported team development by training and mentoring 4+ new employees on customer service expectations,
compliance procedures, and system usage.
Tim Hortons – Customer Service Associate Sep 2023 – Nov 2023
● Increased transactions processing speed by 30% while maintaining a high standard of accuracy at the front-line.
● Identified and resolved daily shift reporting problems and documentation, leading to improved record accuracy and
communication across shifts and a more cohesive team environment.
● Coordinated with a team of 5+ to exceed service targets, showcasing effective communication and problem-solving
capabilities, and including clearly communicating plans and service strategies to maintain high customer satisfaction.
Certifications
Administrational Professional Tips – Certificate
Finance and Accounting Tips – Certificate
Data Entry & Database Management Certificate – Certificate
Banking Basics – Certificate
Actively pursuing Mutual Funds accreditation (IFC/CSC) to support a long-term career in retail banking.
Leadership & Projects
Healthcare Support Volunteer PSW | Local Community Health Center
● Provided compassionate care and assistance to patients, gaining hands-on experience in fast-paced healthcare
settings with best practices & improving interpersonal skills involved in patient interactions. Demonstrated
professionalism, discretion, and empathy when handling sensitive personal information.
Education
Conestoga College – Certification in Public Support Worker
Georgian College – Diploma in Project Management
Guru Angad Dev Veterinary & Animal Sciences University – Bachelor of Veterinary Science
Courses: Public Support Systems, Project Planning & Control, Customer Service Management, Financial Accounting
Fundamentals, Operational Efficiency & Process Improvement, Effective Communication & Documentation Skills
Concentration: Time Management & Multitasking in High-Pressure Environments, Healthcare Legislation and Ethics.
Skills
Technical Skills: Data Entry Proficiency, Accurate Documentation Skills, Report Generation Capabilities, Inventory
Management Expertise, Operational analysis, performance monitoring, System application accuracy & documentation.
Software Knowledge: Point-Of-Sale (Pos) Software, Digital Record Management Tools, Understanding of Cash
Handling Systems, Experience with Administrative & Compliance Software, Microsoft Excel (Pivot Tables, data analysis,
reporting & dashboards), Microsoft Office Suite, MS Access, MS Word, PowerPoint, Outlook, Teams.
Soft Skills: Effective Conflict Resolution Abilities, Strong written and verbal communication skills, Excellent Time
Management & Multitasking, Critical thinking & Decision-Making Skills, Organizational Skills, Risk Management,
Analytical, and problem-solving skills, Collaborative teamwork contributor, Customer needs assessment & value – based
advice, self motivated with a proven ability to exceed targets, Client discovery and relationship management.