BEHROUZ LOTFI

About the Candidate

Behrouz Lotfi
Scarborough, ON M1M 1P5
Phone: +1 (647) 581-9838
Email: behrooz.lotfi209@gmail.com

Objective
Dedicated and skilled Technical Support Specialist seeking a technician or IT support role to apply extensive experience in troubleshooting, customer support, and system maintenance. Committed to delivering high-quality service and continuous improvement in IT practices.
Summary of Qualifications
Over 5 years of experience in hardware and software troubleshooting across diverse devices

Proficient in remote support tools including phone, video call, and AnyDesk

Experienced in installing, configuring, and maintaining Windows systems and essential software

Skilled in IT lab administration and managing multi-user environments

Strong documentation and guide creation skills to assist users effectively

Currently strengthening networking knowledge with industry fundamentals

Known for problem-solving skills, patience, and clear communication

Work Experience
Technical Support Specialist
Lotfi Upgrade Centre – Bokan, Iran
March 2015 – September 2018
Diagnosed and repaired hardware/software issues for PCs, laptops, and mobile devices

Provided both remote and in-person support using phone, video call, and AnyDesk

Installed and configured Windows OS and software on multiple systems daily

Created easy-to-follow graphical guides for clients on device connections and software use

IT Lab Administrator
Payam Noor University – Bokan, Iran
March 2013 – March 2015
Maintained and updated lab systems and resolved technical issues promptly

Ensured reliable connectivity for faculty and students

Performed routine system maintenance, installations, and updates to support lab operations

Skills
Technical troubleshooting and diagnostics

Remote technical support and assistance

Installation and configuration of operating systems

Networking fundamentals (in progress)

IT equipment setup and maintenance

Guide and documentation creation

Education
Bachelor’s Degree in Computer Engineering (Software)
Payam Noor University – Iran
October 2011 – June 2015
Certifications
Electronics, Laptop & PC Repair Certification – Since July 2015