Industry Experience:
TechnologyStatus / Available For: Full-Time
About the Candidate
Junior IT Support Analyst with hands on experience in Windows, Linux, networking fundamentals, and Tier-1 technical support. Skilled in troubleshooting hardware, software, and connectivity issues, with experience in incident documentation and escalation. Completed NPower JITA Program and Google IT Support Certificate. Strong customer service background and able to work in fast paced environments.
Education
June 2025/Sep 2025
Npower Canada
Junior IT Analyst certification
15-week intensive IT training program covering Windows & Linux administration, networking fundamentals (TCP/IP, DNS, DHCP), hardware troubleshooting, ticket documentation, incident management, and Agile project management principles. Hands-on labs and real world technical support scenarios.
Skills
DHCPBasic RoutingWi-Fi TroubleshootingActive Directory (basic)Ticketing systemsDesktop/Laptop setupperipheralsPOS systemsRemote troubleshootingNetworking: TCP/IPDNSMicrosoft 365
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