Shefali Wadhwa

About the Candidate

Highly organized and customer-focused Front Office Administrative Assistant with over seven years of experience providing outstanding administrative, clerical, and customer service support.
PROFESSIONAL SUMMARY
• Exposure to the financial sector. Strong knowledge of financial processes, reconciliations, and payroll systems, with experience in data entry and invoice processing.
• Strong mathematical skills and knowledge of Payroll Software like QuickBooks and Sage 50.
• Strong computer skills in Microsoft Office, including Word, PowerPoint, Excel, and Outlook
• Work in a dynamic, collaborative, progressive, and high-performance team.
• Strong organizational skills with the ability to multitask and prioritize
• Excellent in Customer Service and experienced in handling customer inquiries via phone, email, and in-person, ensuring prompt and professional assistance.
• Strong work ethic and able to work independently and meet strict deadlines. Are willing to assist in a professional, friendly, and efficient manner
• Attention to detail. Ability to multitask, competing priorities, detail-oriented, and works well under pressure.
• Experience with emerging communications and technology, and continuous learning, keen to improve customer experiences.

SKILLS

• Excellent interpersonal and communication skills
• Data entry, Client billing
• Detail-oriented and client-centric
• Decision-making and taking ownership
• Critical thinking, Quality Control
• Strong Technical skills
• Pleasant telephone and email etiquette
• Problem Solving
• Ability to make a difference and lasting impact
• Fluent in English

EDUCATION
• Diploma in Payroll and Accounting
VOLUNTEERING
• CVITP Volunteer, Canada Revenue Agency – Assisting with tax filing for community members.
• Volunteer, Journey Thrift Store, Brampton – Providing customer service and retail support.

PROFESSIONAL EXPERIENCE
Cashier/Front office desk (Customer Support & Administration): Namaste Indian Supermarket, Mississauga May 2021- March 2023
• Greeted and assisted customers in person, maintaining a professional and welcoming front desk environment.
• Handled billing transactions, managed cash register operations, and ensured accurate record-keeping.
• Supported inventory tracking and replenishment to ensure operational efficiency.
Administrative Team Lead (Customer Support & Administration): K-Bro Linen Systems, Mississauga (March 2021- May 2023)
• Led a team providing customer support and front office assistance, ensuring prompt and professional service.
• Maintained detailed customer interaction logs and administrative records.
• Trained and mentored team members on best practices for administrative and customer support tasks.
Administrative Support & Data Entry Associate: Sol-R Montreal, Canada (May 2019- March 2020)
• Performed accurate data entry and document management supporting warehouse operations.
• Responded to customer inquiries, resolving issues promptly and courteously.
Customer Service Representative / Administrative Support: Nestlé, India (May 2011- May 2013)
• Provided customer first-contact support via phone and email, addressing inquiries and troubleshooting issues.
• Accurately documented all customer interactions and administrative activities.
• Resolved customer complaints efficiently, ensuring satisfaction and positive engagement.