Aditi Ashwin Patel

About the Candidate

ADITI PATEL
Scarborough, ON, M1B 0A1 |             Phone: (548) 255- 1648      |          Email: 2023aditipatel@gmail.com

CUSTOMER SERVICE/ OFFICE ADMINISTRATION/ RECEPTION

×  Enthusiastic and versatile team player with adeptness in Administration, Clerical duties, and Customer-oriented service delivery.
×  Excessive facilitation skills; Strong verbal communication and interpersonal skills
×  Offer administrative support as needed
× Greet clients promptly and take care of their needs in a friendly and professional manner, while determining appropriate services
×  Organize and file digital and physical documents, including client interest forms, design layouts, client information and various reports
×  Fluent in English, Marathi, Hindi, Punjabi and Gujrati

CORE COMPETENCIES
∙ Accuracy
∙ Appointment Scheduling
∙ Email
∙ Filing
∙ Client Focused
∙ Company protocols
∙ Time Management
∙ Multitasking
∙ Excellent Communication
∙ Data Entry
∙ Problem Solving
∙ Reliability
∙ MS Office – Excel, Outlook
∙ PowerPoint, Word
∙ Clerical duties
∙ Office management

HIGHLIGHTS OF QUALIFICATIONS
Customer Service/ Communicational Skills
× Provide assistance to customers based on their wants and needs to guarantee customers’ satisfaction and repeat business
× Share product information and available resources to educate customers and assist in product selections that met their needs
× Answer customer queries, take drive thru, dine- in orders and provide information on products, services
× Assists with corporate reception; project set-up processes, ordering, tracking and operational duties
× Other project duties as assigned
× Reviews and re-routes emails and calls as needed

Office Skills
× Ethical practices with maintaining client confidentiality and respect
× Exceptional time management skills with ability to organize work priorities
× Competent in managing records, paper and electronic filing and updating of client records
× Place orders, process returns/claims, and produce invoices responsibly and accurately
× Schedules meetings, distributes agendas, hosts online meetings, and takes minutes
× Produces tables, charts, graphs and dashboards for reports and presentations
× Collects and consolidates sensitive information and distributes information as directed
× Communicates with management, internal staff and project stakeholders

EMPLOYMENT EXPERIENCE
Facilitator | Royal Ontario Museum, Toronto, ON | September 2023 – Present (Weekends Only)
• Updated and applied educational strategies for hands-on learning
• Provided artifact information to diverse age groups
• Created activities to enhance visitor engagement and learning
• Handled artifacts, responded to emergencies, and assisted the Gallery Coordinator

Ticket Sales | St. Jacobs Market, Waterloo, ON | September 2022 – September 2023
• Entered customer data, generated 2,000 tickets, and processed debit and cash payments

Cashier / Janitorial Cleaner | A&W, Cambridge, ON | January 2022 – September 2022
• Processed payments and managed cash, register, and gift cards
• Trained new team members and maintained customer service standards
• Assisted in inventory management with accurate counts

Administrative Assistant | SSPA & Co Accountants | December 2020 – December 2021
• Greeted clients, managed calls and emails to ensure smooth operations
• Organized schedules and provided general administrative support
• Entered, verified, and reconciled financial data

EDUCATION, TRAINING & CERTIFICATIONS

Post Graduate Certificate in IT Business Analysis| Conestoga College – Kitchener, ON | 2023
Bachelor of Engineering in Information Technology | University of Mumbai – Mumbai, India| 2021