Dispatcher

Position Purpose:

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs.  Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Key Job Activities:

•    Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops
•    Provides the highest level of customer service to all customers in line with Customer 1st objectives
•    Monitor, process, and escalate cases to the supervisor
•    Assist walk-in customers
•    Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
•    Reviews driver’s paperwork and files paperwork
•    Review and updates routes, new customers based on daily communication, reroute existing customers as required
•    Ensures that routes are balanced daily
•    Assists Trans Supervisor/Manager as needed/directed
•    Update SAP data/notes
•    Communicate performance standards and objectives
•    Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
•    Always maintains a safe and compliant workplace
•    In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
•    Perform other duties and responsibilities, as assigned

Education and Experience:

• High School Diploma or equivalent
• 2+ Years’ experience, preferably in Transportation, Logistics, Routing, and Customer Service
• Strong computer skills and experience using Microsoft Office (Word, Excel), experience with a routing software a plus
• Stong organizational skills
• Immunizations required

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program that includes medical, dental, vision, and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, RRSP matching. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle